Safety & Quality Concerns
It is our goal at Highlands Regional Medical Center to meet your expectations of care and services.
If we should in any way fail to meet your expectations, you are encouraged and have the right to register a complaint either verbally or in writing to the Hospital or directly to the state.
If you wish to register a complaint with the hospital, you may do so by call the Patient Satisfaction Line at 606-886-7500. You can make this call without fear of reprisal. Every attempt will be made to resolve your complaint in a prompt manner, however some issues may require more time to resolve. A hospital representative will inform you of the resolution to your complaint as soon as possible.
You also have the right to file a complaint with the state agency as well as or instead of utilizing the hospital’s grievance process. If you wish to register a complaint with the state, you may do so by calling (859-246-2301).